DO I NEED AN APPOINTMENT TO VISIT YOUR SHOWROOM?
Appointments are encouraged but not required. Our showroom hours are Monday - Friday 8:00 am until 4:00 pm.
HOW LONG IS THE RENTAL PERIOD?
Each rental is customized to the event and location. Please schedule an appointment with our Event Coordinator for your customized quote.
WHAT IS THE DIFFERENCE BETWEEN A QUOTE AND A RESERVATION?
Reservations are an order confirmed with a 30% deposit. A quote is simply a price estimate before you confirm your order and turn it into a reservation.
WHAT'S THE DEADLINE FOR CHANGES AND FINAL PAYMENT?
Final modifications and payment are due 30 days prior to your rental orders' scheduled delivery or customer pick up date.
WHAT ARE YOUR CUSTOMER PICKUP HOURS?
Monday-Friday 8am-3pm
108 Hammond Lane Plattsburgh, NY 12901
DO YOU OFFER SET-UP AND BREAKDOWN OF THE RENTALS?
Some rentals require set-up by our team and will be included in the rental cost (tents, dancefloors, stages, lighting, etc.). If arranged in advance, other rentals, such as tables, chairs, and inflatable bounce houses can be scheduled for set-up and breakdown for an additional cost.
WHAT IS EXPECTED UPON PICK-UP OF THE RENTALS AFTER AN EVENT?
All rentals should be placed in the same location as they were delivered. Tables and chairs should be stacked and all dishware should be wiped free of food debris and liquid and placed in the crates in which they came. Linens should be shaken free of debris, dry and placed in the provided laundry bags. *Unless set-up and breakdown of certain rentals have been arranged in advance.*
WHAT ITEMS ARE ABLE TO BE PICKED UP FROM THE WAREHOUSE?
Folding tables, plastic folding chairs as well as dishes/flatware/glassware, and bounce houses are the only items that can be picked up by a customer. Weekend pick up/deliveries are an additional charge.
WHERE CAN WE HAVE A TENT SET UP?
Each event is customized for the purpose and location. As a general guideline pole tent/tidewater tents have to be staked into the ground while frame tents can be staked or blocked to avoid staking.
HOW DO I PAY?
We accept cash, check, or credit cards. A 30% deposit is required at the time of reservation. Payment in full is due 30 days prior to the event.
